Shipping & Delivery Policy

Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: 18 May 2026

Welcome to Gama & Co. This Shipping & Delivery Policy outlines the terms relating to the processing, shipping, handling, and delivery of orders placed through our website.

By placing an order with Gama & Co, you agree to the terms set out in this policy.

1. Order Processing

We aim to process all orders promptly and efficiently.

Processing Time

Orders are typically processed within:

  • 1–3 business days

Processing times may vary during:

  • Public holidays

  • Promotional periods

  • High order volumes

  • Unforeseen operational delays

Orders placed on weekends or public holidays may be processed on the next working day.

2. Shipping Locations

We currently ship across:

  • United Kingdom

International shipping availability may vary and may be expanded in the future.

Customers are responsible for ensuring that products can legally be imported into their destination country where international shipping applies.

3. Delivery Timeframes

Estimated delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Seasonal demand

  • External disruptions

Typical delivery estimates:

  • Standard UK Delivery: 2–5 business days

  • Express Delivery (if available): 1–2 business days

Delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location

  • Order weight

  • Shipping method selected

  • Promotional offers

Any applicable delivery fees will be clearly displayed before payment confirmation.

Free shipping promotions, where applicable, may be subject to minimum order values and other conditions.

5. Order Tracking

Where tracking is available, customers may receive:

  • Shipment confirmation emails

  • Tracking numbers

  • Courier updates

Tracking information may take time to become active after dispatch.

6. Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to:

  • Courier disruptions

  • Weather conditions

  • Customs inspections

  • Public holidays

  • High seasonal demand

  • Incorrect customer information

  • Events beyond our control

Gama & Co shall not be held liable for delivery delays caused by third-party shipping providers or force majeure events.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Shipping addresses

  • Contact details

  • Delivery instructions

If incorrect information is provided:

  • Delivery delays may occur

  • Additional charges may apply

  • Orders may be returned or lost

We are not responsible for failed deliveries caused by incorrect customer information.

8. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Recipient unavailability

  • Incorrect address

  • Failure to collect parcels

  • Refused delivery

the courier may:

  • Attempt redelivery

  • Hold the parcel for collection

  • Return the parcel to us

Additional shipping fees may apply for reshipment requests.

9. Damaged or Missing Deliveries

If your order arrives:

  • Damaged

  • Incomplete

  • Incorrect

  • Missing

please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

  • Order number

  • Description of the issue

  • Photographs of:

    • Packaging

    • Products received

    • Shipping labels

    • Visible damage

We will review each claim and determine an appropriate resolution, which may include:

  • Replacement

  • Refund

  • Store credit

10. Risk & Ownership

Ownership and responsibility for products pass to the customer upon successful delivery to the provided shipping address.

Customers are responsible for ensuring secure receipt of delivered parcels.

11. Customs, Duties & Taxes

For international orders, where applicable:

  • Customs duties

  • Import taxes

  • VAT

  • Clearance fees

may be charged by local authorities.

These charges are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs processing.

12. Non-Delivery

If your order has not arrived within the estimated timeframe, please contact us at:

Email: [email protected]

We may require additional time to investigate lost shipments with courier partners before issuing refunds or replacements.

13. Force Majeure

We are not liable for shipping or delivery delays caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Pandemics

  • Government restrictions

  • Industrial action

  • Transport disruptions

  • Cyber incidents

  • Customs delays

14. Changes to This Policy

We reserve the right to modify this Shipping & Delivery Policy at any time.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of our website after updates constitutes acceptance of the revised policy.

15. Contact Us

For shipping or delivery enquiries, please contact:

Gama & Co
Email: [email protected]
Website: www.gamaandco.co.uk