Refund and Returns Policy

RETURNS, REFUNDS & CANCELLATIONS

Returns, Refunds & Cancellations Policy

Last Updated: 18 May 2026

Welcome to Gama & Co. We aim to provide premium-quality black pepper and spice products with complete customer satisfaction. This Returns, Refunds & Cancellations Policy explains your rights and our procedures regarding order cancellations, returns, replacements, and refunds in accordance with applicable United Kingdom consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations.

By placing an order through our website, you agree to the terms outlined below.

1. General Policy

Due to the nature of food and consumable products, certain restrictions apply to returns and refunds for hygiene, safety, and quality control reasons.

We encourage customers to review product descriptions carefully before placing an order.

If you experience any issues with your order, please contact us at:

Email: [email protected]
Website: www.gamaandco.co.uk

2. Order Cancellations

A. Cancellation Before Dispatch

Orders may be cancelled before they are dispatched from our warehouse.

If your order has not yet been processed or shipped, we will issue a full refund to your original payment method.

To request a cancellation, please contact us immediately with:

  • Your order number

  • Full name

  • Email address used for the order

B. Cancellation After Dispatch

Once an order has been dispatched, it can no longer be cancelled directly and will fall under our returns policy where applicable.

Shipping charges may not be refundable once dispatch has occurred.

3. Returns Policy

A. Eligible Returns

You may be eligible for a return if:

  • The wrong product was delivered

  • The item arrived damaged

  • The item is defective

  • The product packaging was compromised during delivery

  • The item received does not match the order placed

To qualify for a return:

  • The request must be made within 14 days of delivery

  • The product must remain unopened and unused unless defective

  • The item must be returned in its original packaging where possible

B. Non-Returnable Items

For hygiene and food safety reasons, we generally cannot accept returns for:

  • Opened food or spice products

  • Used products

  • Products damaged after delivery

  • Perishable goods

  • Items without proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Order number

  • Description of the issue

  • Clear photographs of:

    • The product

    • Packaging

    • Shipping label

    • Any visible damage

Once reviewed, we may offer:

  • A replacement

  • Store credit

  • Partial refund

  • Full refund

The resolution provided will depend on the nature of the issue.

5. Refund Policy

A. Approved Refunds

Once your return or claim is approved, refunds will be processed to the original payment method used during purchase.

Refunds may include:

  • Product cost

  • Applicable taxes

  • Eligible shipping charges where required by law

B. Refund Processing Time

Refunds are typically processed within:

  • 5–10 business days after approval

However, actual processing times may vary depending on:

  • Payment provider

  • Bank processing times

  • Card issuer policies

C. Partial Refunds

We reserve the right to issue partial refunds where:

  • Only part of an order is affected

  • Products are returned damaged due to customer handling

  • Returned items are incomplete

6. Exchanges & Replacements

Where appropriate, we may offer a replacement product instead of a refund.

Replacement eligibility depends on:

  • Product availability

  • Nature of the issue

  • Verification of claim

We reserve the right to determine the most suitable resolution on a case-by-case basis.

7. Return Shipping

A. Customer Responsibility

Customers may be responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged

  • The product is defective

B. Non-Refundable Shipping Costs

Original shipping charges may not be refundable unless required under UK consumer law.

We recommend using a tracked shipping service when returning products.

8. Refused Deliveries

If an order is refused or returned due to:

  • Incorrect shipping address

  • Failure to receive delivery

  • Unclaimed parcels

We may deduct:

  • Return shipping charges

  • Handling fees

  • Original delivery costs

from any eligible refund.

9. Right to Refuse Refunds or Returns

We reserve the right to deny refunds, returns, or replacements where:

  • Fraudulent activity is suspected

  • Abuse of the returns policy occurs

  • Claims cannot be verified

  • Return conditions are not met

10. Consumer Rights

Nothing in this policy limits or excludes your statutory rights under applicable United Kingdom consumer protection laws.

Customers retain all rights provided under:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations

  • Other applicable UK laws

11. Contact Us

For any questions regarding returns, refunds, cancellations, or damaged orders, please contact:

Gama & Co
Email: [email protected]
Website: www.gamaandco.co.uk